• Are your staff bonded and insured?
• Have your employees been through a criminal record check?
• Do you have WorkSafe BC coverage?
• Do all workers obtain a pre-employment medical examination before they are hired?
• Do you have any policies in place to protect my right to privacy?
• What documentation is in place to show commitment to quality care?
• Does your agency provide 24-hour service?
• What is your payment schedule? Payment option? (Visa/Mastercard/Cheque/e-transfer)
• What do I do if there is a dispute?
• What is your cancellation policy?
• Is there an extra cost for service on weekends or Statutory holidays?
• Are you a member of good standing with the Better Business Bureau of Vancouver Island?
• Is there a care/cleaning plan?
• Does the agency provide training to upgrade the knowledge and skill of its workers?