Many misunderstandings and conflicts arise because of poor communication. Here is something to remember. Communication is made up of 7% spoken words; 38% of voice and tone; and 55% body language. This is SO important to keep in mind when you are talking to anyone – in your workplace or at home. How you present yourself and how calm and open your demeanor are far more important than the actual words. If you keep this as a reminder to you and those around you (family, coworkers) it will help you all get along better!