Many misunderstandings and conflicts arise because of poor communication. Here is something to remember. Communication is made up of 7% spoken words; 38% of voice and tone; and 53% body language. The Enneagram is a tool that helps you be present in the moment – speaking and listening with your quiet mind (words), open heart (tone) and grounded body. How calm and open you are, can be far more important than the actual words you speak. Remembering this will not only help you be better understood, but it will also help build your relationships with your family members and coworkers!