Q. How do I help someone with untreated hearing loss this Holiday Season? A. Too often, people with hearing loss withdraw socially, even during the holiday season. Be sure to: Turn down the volume. Keep background music and TV at a softer volume so conversations are heard more easily. Face each other and stay close. It’s easier for the person with hearing loss to follow conversations when they can lip-read at a close distance. Encourage them to have a hearing test. It’s one of the most meaningful things you can do this holiday season.