Being able to communicate effectively with your elderly loved ones is essential. Often, it is not what you say, but how you say it that determines how your message is received. • Show your respect by treating them as equals. • Listen attentively and ask questions if you are not sure.  Make sure that your message is understood. • Think before responding and do not speak when you are angry or upset.  If you have to have a potentially difficult conversation, rehearse what you want to say. • Set your boundaries.  It is ok to refuse a request without rejecting your loved one.

Kat Theus, Community Relations Manager, Berwick on the Lake Retirement Community, BerwickRetirement.com/bol